Monday, September 26 2011

Barely a day goes by that I don't see another dire warning that-

If you aren't paying for it, you aren't the customer, but instead are the product being sold.

While there is an element of truth there, it's a dangerously simplistic, naive way of viewing customer-business relationships.

Consider that I paid GM a lot of money for a big, Earth-destroying SUV. Further, I pay their OnStar division a not-insignificant monthly fee for their services. In return OnStar recently revised their user agreement in such a manner that make me one of the products they sell.

This is hardly a new behaviour for businesses collecting lots of data. Tom Tom, as one of countless examples, sold user data to police departments, among others, allowing them to more appropriately place speed traps.

Modern businesses comprise many divisions, each of which seeks to maximize revenue however possible. If they can package their customers as products and sell them, in many cases they do. Assuming that the transfer of money makes the relationship more pure or singular is pure sophistry.

   

Reader Comments

Add Comment

Name *:

Email Address:

(your email address is not displayed)
Website:

Comment *:



About the Author
Dennis Forbes Dennis Forbes is a Toronto-based software architect. While focused primarily on the .NET and SQL Server worlds, Dennis frequently ventures outside of this comfort zone into game development and image processing. He has been published in several industry magazines, has been quoted in the Wall Street Journal and has been interviewed by NPR.

He is a vice president and lead software architect at an innovative New York City hedge fund back-office services firm.

Dennis has been working on solutions for the financial, telecommunications, and power generation markets for over 15 years.





 

Dennis Forbes